Shipping Policy

At Restora, we work with fulfillment and shipping partners to deliver your order as efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

During periods of high order volume, holidays, or other circumstances, processing may take up to 5 business days.

Once your order has been processed and shipped, you will receive tracking information when available.

Shipping Times

For orders shipped to the United States, estimated delivery times may vary depending on the product, fulfillment location, shipping method, and carrier.

Most orders are expected to arrive within approximately 10–15 business days after processing, but delivery times are estimates and are not guaranteed.

Delays may occur due to carrier issues, customs processing, weather, holidays, high shipping volumes, or other circumstances outside our control.

Tracking

Tracking information will be provided once it becomes available.

Please note that tracking information may take several business days to update after an order has been shipped.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information.

We will investigate the shipment with our fulfillment and shipping partners and, where applicable, provide a replacement or refund in accordance with our Refund & Return Policy.

If tracking shows that an order was delivered, additional verification may be required before a refund or replacement can be issued.

Incorrect Shipping Address

Please carefully check your shipping address before completing your purchase.

If you entered an incorrect or incomplete address, contact us as soon as possible. Once an order has entered processing or has shipped, we may be unable to change the shipping address.

Customs, Duties & Taxes

For international shipments where applicable, customs duties, taxes, or other import fees may be charged. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Contact

If you have any questions about your shipment, please contact us through our Contact Us page or Live Chat.

This Shipping Policy is subject to applicable consumer protection laws and regulations.